Refund Policy

At Edurithma, we are committed to delivering high-quality educational content and experiences. This Refund Policy outlines the circumstances under which refunds may be issued for purchases made through our platform.

1. General Refund Eligibility

Refund eligibility depends on the type of service purchased and the circumstances of your request. Edurithma offers different refund terms for different types of educational offerings.

2. Self-Paced Online Courses

2.1 Standard Refund Window

For self-paced online courses, you may request a full refund within 14 days of purchase if:

• You have accessed less than 20% of the course content
• You have not downloaded any course materials or certificates
• You have not completed any graded assignments or assessments
• The course content substantially differs from what was advertised

2.2 Non-Refundable After Content Access

Refunds are not available if:

• You have accessed more than 20% of the course content
• More than 14 days have passed since purchase
• You have completed the course or received a certificate of completion
• You have downloaded substantial course materials

3. Live Workshops and Knowledge Sessions

3.1 Cancellation Before Workshop

For live workshops and interactive sessions:

• 7+ days before session: Full refund available
• 3-6 days before session: 50% refund available
• Less than 3 days before session: No refund available
• After session has started: No refund available

3.2 Rescheduling Options

If you cannot attend a scheduled workshop, you may:

• Request to transfer your registration to a future session (one-time transfer allowed)
• Receive a credit toward another workshop of equal or lesser value

3.3 Workshop Cancellation by Edurithma

If Edurithma cancels or significantly reschedules a workshop, you will receive:

• Full refund to your original payment method, or
• Option to transfer to an alternative session at no additional cost, or
• Credit for a future workshop with extended validity

4. B2B Corporate Programs

4.1 Custom Program Refunds

B2B educational programs are governed by individual contracts and service agreements. Refund terms vary based on:

• Program customization and development stage
• Resources already committed
• Contractual terms negotiated at time of purchase

4.2 Cancellation Fees

Corporate programs may be subject to cancellation fees to cover:

• Curriculum development costs
• Instructor preparation time
• Platform customization
• Materials already produced

5. Subscription Services

5.1 Monthly Subscriptions

Monthly subscription refunds:

• No refunds for partial months
• Cancel anytime to prevent future charges
• Access continues until end of current billing period
• Pro-rated refunds not available

5.2 Annual Subscriptions

Annual subscription refunds:

• Full refund available within 14 days of initial purchase if less than 20% of content accessed
• After 14 days: No refunds, but you may cancel to prevent auto-renewal
• Pro-rated refunds not offered after the initial 14-day period

6. Non-Refundable Items and Services

The following are non-refundable under all circumstances:

• Completed courses where a certificate of completion was issued
• Courses or workshops accessed in full
• Downloadable content that has been downloaded
• One-on-one coaching or consulting sessions already completed
• Physical materials or merchandise
• Third-party certifications or examinations
• Service fees and processing charges
• Purchases made more than 60 days ago (absolute refund cutoff)

7. Technical Issues and Platform Problems

7.1 Platform-Related Refunds

If you experience significant technical issues that prevent access to purchased content:

• Contact our support team immediately
• We will work to resolve technical issues within 48 hours
• If issues cannot be resolved, a full or partial refund may be issued
• Proof of technical issues may be required

7.2 User-Side Technical Issues

Refunds are generally not available for issues caused by:

• User's internet connection or device limitations
• Incompatible browsers or outdated software
• Failure to meet minimum system requirements
• User error or misunderstanding of platform features

8. Content Quality and Expectations

8.1 Satisfaction Guarantee

If course content substantially differs from the description or promised outcomes, you may request a refund within 14 days by demonstrating:

• Specific discrepancies between advertised and actual content
• Good faith effort to engage with the material
• Compliance with other refund policy terms

8.2 Subjective Dissatisfaction

Refunds based solely on subjective dissatisfaction ("I didn't like it") are evaluated on a case-by-case basis and are not guaranteed.

9. How to Request a Refund

9.1 Refund Request Process

To request a refund:

1. Contact our support team at learn@edurithma.com
2. Include your order number, purchase date, and reason for refund
3. Provide any supporting documentation (screenshots, error messages, etc.)
4. Allow up to 5 business days for review

9.2 Information Required

Your refund request must include:

• Full name and email address associated with the account
• Order confirmation number or transaction ID
• Detailed explanation of refund reason
• Supporting evidence (if applicable)

10. Refund Processing

10.1 Approval Timeline

Refund requests are typically reviewed within 5 business days. Complex cases may require additional time.

10.2 Refund Method

Approved refunds are processed to the original payment method:

• Credit/Debit Card: 5-10 business days to appear on statement
• PayPal: 3-5 business days
• Bank Transfer: 7-14 business days

10.3 Partial Refunds

In certain circumstances, partial refunds may be issued:

• Partial completion of a course
• Significant time elapsed since purchase
• Substantial platform access or material downloads

11. Account Closure After Refund

Upon receiving a refund:

• Access to refunded content is immediately revoked
• Downloaded materials must be deleted
• Certificates of completion (if issued) become invalid
• Your account may be closed at Edurithma's discretion

12. Fraudulent Refund Requests

Edurithma reserves the right to:

• Deny refunds for suspected fraudulent activity
• Terminate accounts engaging in refund abuse
• Report fraudulent behavior to payment processors and authorities
• Pursue legal action for systematic refund fraud

13. Chargebacks and Disputes

Please contact us directly before initiating a chargeback. Chargebacks have significant consequences:

• Immediate account termination
• Loss of access to all purchased content
• Permanent ban from Edurithma services
• Negative impact on future purchase eligibility

If you have a dispute, our support team will work with you to find a resolution before involving payment processors.

14. Exceptions and Special Circumstances

Edurithma may, at its sole discretion, make exceptions to this policy for:

• Documented medical emergencies
• Unforeseen personal hardships
• Extraordinary technical issues
• Other exceptional circumstances

All exception requests must be submitted in writing with supporting documentation.

15. Promotional and Discounted Purchases

Items purchased during promotional periods or with discount codes:

• Are subject to the same refund terms
• Refunds are issued at the price paid (discounted amount)
• Discount codes are not reissued after refunds

16. Gift Purchases

For courses or content purchased as gifts:

• Refund requests must come from the original purchaser
• Standard refund terms apply
• Recipient's usage is considered when evaluating refund eligibility

17. Changes to Refund Policy

Edurithma reserves the right to modify this Refund Policy at any time. Changes will be communicated via:

• Email notification to registered users
• Prominent notice on our platform
• Updated "Last Updated" date

Purchases made before policy changes are governed by the policy in effect at the time of purchase.

18. Currency and Exchange Rates

All refunds are processed in the original transaction currency. Exchange rate fluctuations are not Edurithma's responsibility. The refunded amount may differ from the original charge due to:

• Currency conversion rates
• International transaction fees
• Payment processor charges

19. Contact for Refund Requests

All refund inquiries should be directed to:

Edurithma Billing Support
Email: learn@edurithma.com
Address: 3459 Buckhorn Dr, Lexington, KY 40515
Phone: +1 (606) 592-3148

20. Final Determination

All refund decisions are made at Edurithma's sole discretion. Our decision regarding refund eligibility is final. We strive to be fair and reasonable in all cases while protecting against abuse of our refund policy.